Catherine Oakley, RGN, PhD, of Guy’s and St Thomas’ NHS Foundation Trust, London, UK, speaks at the European Society for Medical Oncology (ESMO) 2018 Congress, in Munich, Germany, and at the European Oncology Nursing Society (EONS) 2018 Congress. Dr Oakley highlights the importance of good communication skills training for oncology nurses, as this enables a better relationship with patients and can foster an honest conversation about why they may stop taking oral chemotherapy. Dr Oakley highlights the UK Oncology Nursing Society (UKONS) systemic anti-cancer therapy (SACT) passport, which nurses can complete to receive certification. The most detailed part of the passport involves the oral section, which teaches about topics ranging from adherence to understanding patients’ concerns on drug efficacy.